General Questions
What areas do you serve?
Jumbo Jump Rental proudly serves McHenry County, and surrounding Northwest Suburbs. If you are not sure if we serve your area, contact us.
Are you insured?
Absolutely. Jumbo Jump Rental is fully insured, providing peace of mind for schools, churches, park districts, corporate events, and private parties. A Certificate of Insurance (COI) can be provided upon request. If you need to add an additional insured to the Certificate of Insurance (COI) you can provide that for an additional fee.
What types of events do you service?
We provide rentals for school field days, PTO events, church festivals, youth events, park district programs, community events, corporate picnics, and backyard parties.
Do you deliver to parks or forest preserves?
Yes, we provide delivery to parks and forest preserves. If your reservation requires a Certificate of Insurance (COI) for permit approval, we can provide one for an additional fee. Please note that all park and forest preserve rentals require same-day pickup, and a same-day pickup fee will apply.
Equipment & Setup
Do you set up and take down the equipment?
Absolutely. Our professional team takes care of delivery, setup, and takedown—so you can enjoy a stress-free event. We offer free delivery within a 10-mile radius of 60014.
Do you offer table and chair setup?
Yes! We offer table and chair setup as an add-on service for an additional fee. Just share your layout, and our team will take care of everything—so you can focus on enjoying your event.
What power is needed for inflatables?
Most inflatables require a standard electrical outlet within 75–100 feet. Generator rentals are available for parks or locations without power.
Weather & Safety
What happens if it rains or gets windy?
Your safety comes first. If weather conditions such as rain or strong winds make it unsafe to operate the equipment, we’ll work with you to reschedule your event, delay delivery, or provide a raincheck, based on availability and our weather policy.
Is your equipment cleaned and sanitized?
Yes. All equipment is cleaned and sanitized after every use.
Booking & Payments
How far in advance should I book?
We recommend booking as early as possible, especially for weekends, graduation season, and school or community events. Availability is first come, first served, and high-demand items and dates can book out quickly.
How much is required to reserve my date?
To secure your reservation, a 50% non-refundable deposit is required at the time of booking. The remaining balance is due prior to delivery to ensure a smooth and timely setup.
Payment & Cancellation Policy
What is your cancellation policy?
A non-refundable 50% deposit is required to confirm your reservation. If a cancellation occurs, the deposit will be issued as a raincheck (credit) for future use. If a cancellation occurs within 10 days of the scheduled event date, a cancellation charge will apply:
  • Orders under $500: $50 cancellation fee
  • Orders over $500: $100 per unit cancellation fee

These charges will be applied to the payment method on file. If payment is made in full, we will only issue a raincheck. We do not process refunds.
How much notice is required to cancel?
You agree to provide at least 10 days’ notice to Jumbo Jump Rental in the event of a cancellation. Failure to provide notice may result in a cancellation fee.
What if bad weather makes the equipment unsafe to use?
In the event of rain and/or strong winds such that the equipment cannot be safely used, delivery may be canceled without penalty. For inclement weather cancellations, the deposit will be credited to a newly scheduled date, provided the desired equipment and dates are available.

Ready to Book?

Make your next event easy, fun, and stress-free with Jumbo Jump Rental.

Call or Text: (224) 635-5867