Safety Guidelines & FAQ

our safety guidelines & FAQ

A resposible adult is required to be in attendance at all times!

PREPARATION

Please be sure to provide the required space needed for the unit you reserved, and that it is not located within 5 feet of any fixed structure.
Moonwalk can be set up pretty much anywhere that is relatively level. Ideal setup is grass. Other surfaces can be used, such as concrete or asphalt but will require additional preparation please be sure to mention it when making reservation. We will not set up water slides or Moonwalk in areas that are mostly dirt. We do not setup on dirt or gravel.
Do not water or cut your yard the day of the event.
Be sure to check that the area is free of branches, large rocks, pet waste and overhead wires or trees.
We will use 12″-16″ yard stakes to secure your bouncer so be sure that sprinkler and/or electric lines do not run along perimeter of set-up area. JUMBO JUMP RENTAL is not responsible for any damage when stakes are used (if you choose sand bags can be used instead-just be sure to mention this when reserving your Moonwalk).

RENTERS RESPONSIBILITY
The care and oversee of all items rented is the responsibility of the person in charge of the event. An employee of JUMBO JUMP RENTAL will walk and review the condition of all items rented with the person in charge. Any destruction done to moonwalk or any party equipment rented will be your responsibility. You will be responsible for repairs or replacement. We do not offer damage insurance. Under normal use nothing will happen to party equipment or inflatable. If you damage the inflatable/ equipment, whether intentionally or by accident, we will advice you of how much repair or replacement cost are and you will need to pay for it. A small fee will be added for any missing parts to the games or equipment.

UNIT	CHILDREN 8 & UNDER	Children 9-12	Teens	Adults
13×13	7	6	3	2
15×15	10	7	5	3
COMBOS	10	7	5	3
SINGLE WATER SLIDE	1	1	1	1
DUAL WATER SLIDE	2	2	2	2
OBSTACLE COURSE	2	2	2	2

EQUIPMENT CARE:
NO SHOES – Do not wear shoes while in/on the inflatable bounce.
NO SHARP OBJECTS – Make sure there are no sharp objects in or on clothing.
NO EYEGLASSES: Please do not wear eyeglasses in or on the inflatable bounce. All persons must remove shoes, glasses, jewelry, and anything else that may harm the bounce house or other users of the bounce house or anyone in door around the bounce house. NO FOOD, NO DRINK, NO SILLY STRING, NO CONFETTI, NO GUM inside or near (within 10 feet) of the bounce house. NO SILLY STRING! It causes extreme damage to the unit by eating into the vinyl. NO CONFETTI! It causes stains on the unit, and are not removable. Units not designated as water slides may not be used wet! No flips, somersaults or horseplay. The operator must strictly enforce the rules posted on the warning sign and on contract. Under no circumstances should any person climb the walls.

FAQ

What type of parties and events do you provide party equipment?

Whether you’re planning a large festival; school, Corporate or church event, or backyard party, Jumbo Jump Rental provides fun for every occasion. Our experienced Event Services Team can assist in planning your event.

How far in advance should I place my reservation?

Please make your reservations as soon as possible. All of our Party Equipment is very popular and often book weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.

What form of payment do you accept?

In addition to cash and business checks, we accept Visa, MasterCard, Discover and American Express. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change.

What is your cancellation policy?

If, on the day of your rental, rain, high winds or other inclement weather is predicted we will call you and will be given option to postpone delivery time for weather to clear, reschedule or cancel your rental. Please note that ALL sales are final and non-refundable. In the case of a cancellation due to weather or personal reasons, payments made in advance in the form of a deposit or prepayment for an order shall become a store credit that can be applied towards future rental within a year of when the original order was made. We also require at least a 24 hours advance notice. Once your order has been loaded on the truck for delivery, it is no longer eligible for store credit in the case of a last minute cancellation.

How many people can play in an inflatable at one time?

Some inflatables can safely handle more participants that others. The rental agreement, equipment signage, and rules for operation will be provided to you by at the time of delivery . The inflatable slides allow one to two guests to slide at a time, where most inflatable rides can safely hold between 4 and 10 guests at a time depending on the size of the unit and ages of the riders. Adult supervision is required for safe operation of any inflatable unit. View a detailed chart shown above.

Can you set up in a park or other public location?

The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, you must request it when making reservation please allow 2-3 business days for processing requests.

Where is the best place for the inflatable or Tent to be set up?

On a flat, grassy area free of rocks, branches and other sharp objects.

Do you inspect, clean and sanitize your moonwalks?

We inspect, clean and sanitize our party equipment prior and after every rental. We pride ourselves in providing you with the cleanest party equipment and by making sure that your children are playing in a clean, healthy, and safe environment.

How much electricity do I need?

Our inflatables are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required. Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).

What should I do if I lose power or have another problem?

Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.

Can the inflatables be set-up indoors?

Yes, our units can be set up inside or outside! You will need to have enough ceiling height (minimum18’-20’) to accommodate most inflatables The inflatable must not be set up near hot lights, fire prevention equipment, air conditioning vents, or any fire hazard. Many gymnasiums, halls, churches, or locations with sufficient height will do just fine.

What would be considered an “Unsafe Environment” for use of an inflatable or Tent?

1.) Severe weather. If winds are more than twenty miles per hour or there is lightning or rain present, the bounce house should not be used. In this case, unload all riders immediately and the blower should be turned off and unplugged. Once the severe weather has passed, the Moonwalk can be inflated and used normally.

2.) Weight capacity is exceeded. If too many children are using an inflatable at one time it increases the likely hood of injury to both the children and the Moonwalk itself

If your event is late fall/ winter:

Certain weather requirements MUST be met in order to set up any inflatable. JUMBO JUMP RENTAL reserves the right to cancel if your event is outdoor and the temperature is below 50 F. We will call you the day prior or the morning of the event to discuss options you have such as; canceling your event, moving event to indoor location, or rescheduling( If given approval, we are able to hold the deposit for an event up to 1 year after canceled event). If the winds exceed 15-25 mph we may also have to cancel event, and we will allow all above options. If the forecast calls for 50% or higher for rain we will allow all above options. Your children’s safety and comfort is our top priority.